The Retail Business Show 2008

Day 1 In association with RSA Vendercom and chaired by Professor Joshua Bamfield
10.30 - 11.00	Collaborating Against the Fraudster Fraudsters are collaborating! So it makes good business sense that solutions providers, merchants and other industry organisations come together to beat the fraudsters. Sharing intelligence is often a difficult issue to cover as we face the commercial competitive landscape. But, there is more to be gained by working together. This presentation will demonstrate how to beat the fraudster at their own game. Paul, Rodgers, Chairman - Vendorcom
11.00 - 11.30	Inside the Business World of the Fraudster The cloaked world of the fraudster seems to go against everything that the corporate world stands for and yet there are startling parallels. Advances in security awareness have raised the expertise level required to maintain the fraudsters' business model and the specialists have set up their own supply chain. The result is a mirror black economy growing in the shadier places of cyberspace. Andrew Moloney - Director Financial Services Market EMEA, RSA, The Security Division of EMC
11.30 - 12.00	From Discovery to Recovery - The Road to Civil Recovery Homebase is one of the leading names in home improvement in the UK and at the forefront of a new on-line method of 'DIY' where reducing shrink is concerned. It has teamed up with loss prevention specialists ORIS and civil recovery law specialists Drydens to deliver an online civil recovery tool that reduces loss prevention investigators time in pursuit of the perpetrators of loss. John Tomlinson, Data Mining Analyst at Homebase teams up with ORIS Founder Andrew Wood and Rachael Charnbury CEO at Drydens to reveal how it has been introduced into the Homebase business. John Tomlinson, Data Mining Analyst at Homebase, ORIS founder, Andrew Wood and Tamsin Cooper, a Partner with Drydens Law Firm
12.00 - 12.30	Point of sale data mining - detection or prevention? As the biggest health and beauty retailer in the UK, Boots epitomises health on the High Street, but its objective is to make sure its balance sheet is healthy and its losses are reduced. In an energetic and engaging presentation, Head of Loss Prevention Robert Jennings explores the Data Mining roadmap for change, the opportunities it provides and how Boots is now driving profit protection through business efficiency and is utilising an integrated solutions approach and bringing the business together with common solutions. Robert Jennings, Head of Loss Prevention, Boots the Chemist
12.30 - 13.00	Why do they do it? Convicted (ex) fraudster Elliot Castro's tells his unique story as the only British individual who has stolen hundreds of thousands of pounds from the credit card system. Led in the interview by Keith Marsden, MD of 192.com, Elliot will be divulging the weaknesses he identified in numerous bank's security systems, how he committed online fraud and how he managed to evade capture for so long. This unique presentation helps the audience to better understand the metholodgy of a fraudster and how retailers can defend their businesses against fraudulent attacks. Elliot Castro and Dave Pope, Marketing Director, 192.com
13.00	Lunch
13.30 - 14.00	The Power of People and Training in Reducing in Shrink Jaeger is an iconic and long established brand that is quintessentially British. Values including fair play and teamwork are therefore never far away from its business model and Head of Risk Steven Hearn will describe how the business has successfully sent its store managers back to school in a bid to reduce losses. The result has been a newly energised sales force who are now as passionate about protecting stock as they are about promoting sales. Steve Hearn, Head of Risk, Jaeger
14.00 - 14.30	It's a Steal - the results of Perpetuity Group's new internal fraud survey From opportunism to a breach of their 'psychological contract' there are a lot of theories about why staff steal from their employers. Professor Martin Gill presents his latest Perpetuity Group survey which asked staff what their motivation was with some interesting findings. Professor Martin Gill, Perpetuity Group
14.30 - 15.00	Alarm Bells ringing - how the Co-op is helping police to reduce false alarm activations A staggering 96 per cent of all retail alarm activations are false according to a recent industry report carried out by SSS Management Services. This is bad news for retailers as ACPO has imposed stringent new guidelines on responses to false alarms. The Co-op is at the vanguard of trying to promote a technology that reduces false alarm activations and ensures that stores hold onto their precious police response. Phil Willsmer, Head of Operational Risk, The Co-operative Group
15.00 - 15.30	eCops and eRobbers Ebay is an internet phenomenon. With 26 million users around the world, Ebay is a vibrant global marketplace, but it has been accused of being the weapon of choice for armchair fraudsters who sell stolen items online. Steve Edwards, Ebay's head of Law Enforcement Relations and John Needham, Managing Director of eCops, explain why the site is the worst place in the world to conduct fraudulent transactions and how individual retailers can pursue criminals through the ether using Ebay's investigative tools. Steve Edwards, Head of Law Enforcement Relations, Ebay and John Needham, Managing Director of eCops

Day 2 In association with RSA Vendercom and chaired by Professor Joshua Bamfield
10.30 - 11.00	Collaborating Against the Fraudster Fraudsters are collaborating! So it makes good business sense that solutions providers, merchants and other industry organisations come together to beat the fraudsters. Sharing intelligence is often a difficult issue to cover as we face the commercial competitive landscape. But, there is more to be gained by working together. This presentation will demonstrate how to beat the fraudster at their own game. Paul, Rodgers, Chairman - Vendorcom
11.00 - 11.30	Chipping away at card fraud - the evolution of CNP Fraud in the online world Chip and PIN has been effective in making card present fraud far less lucrative, but it has effectively just moved the problem elsewhere. RSA will examine the unique issues associated with handling Card not Present Fraud - look at what the ways in which fraudster are innovating in this field, the new techniques and areas they are targeting, and look at options on what issuers, merchants and others in the value chain can do about it. Andrew Moloney - Director Financial Services Market EMEA, The Security Division of EMC
11.30 - 12.00	Conflict Resolution in Stores Mothercare is the UK's leading baby and children's retailer and as such takes a unique approach to dealing with unwanted visitors - those who threaten or carry out violence in stores. With retail violence on the increase, many stores have looked at increasing their guarding presence, but Mothercare looked at diffusion rather than confrontation and all front line staff are trained in conflict resolution techniques. Neil Warwick, head of loss prevention at Mothercare and Bill Fox managing director of Maybo talk through the success of this unique experiment. Neil Warwick, Head of Loss Prevention at Mothercare and Bill Fox, Managing Director of Maybo
12.00 - 12.30	Getting the Zero-Tolerance Message on Shrink Across to Staff Peacocks is one of the UK's leading value fashion retailers that has embarked upon a major education programme for its staff on all aspects of loss prevention and tackling shrink. Getting the message on shrink across to its workforce has been one of the tasks for Michael Foligno who with his retail operations team devised the staff induction programme, that included a realistic video aimed at tackling internal fraud. Michael talks through Peacock's journey so far and the road ahead. Michael Foligno, Head of Loss Prevention, Peacocks
12.30 - 13.00	Health and Safety and the Duty of Care The Health and Safety Act 1974 enshrines the Duty of Care on employers to their staff. With increased violence used against front line retail staff, how are retailers keeping within the spirit of the law? Ian Paton, former Head of Security at Focus looks at the law, the tools retailers have at their disposal to deal with violent incidents and the training that must take place to keep staff vigilant and safe. Ian Paton, former Head of Security at Focus
13.00 - 13.30	Health and Safety and the Duty of Care The Health and Safety Act 1974 enshrines the Duty of Care on employers to their staff. With increased violence used against front line retail staff, how are retailers keeping within the spirit of the law? Ian Paton, former Head of Security at Focus looks at the law, the tools retailers have at their disposal to deal with violent incidents and the training that must take place to keep staff vigilant and safe. Ian Paton, former Head of Security at Focus
13.30 - 14.00	Asset Recovery, a Structured Approach When thieves and fraudsters steal what does the law do to help retailers recover their lost assets? Paul Worth, a retail expert and partner at law firm Eversheds explores the process of civil recovery. Paul Worth, Partner Eversheds
14.00 - 14.30	How to Shrink Shrinkage! Benefits of Using aThird Party Stock Taking Business WH Smith the UK's most popular High Street stationer, bookseller and newsagent has outsourced the stock counting function in its High Street stores for nearly ten years, eight of which have been in partnership with Orridge. David Moxon, WH Smith Loss Prevention Operations & Development Manager explains the benefits that outsourcing has brought and how this has evolved to the mutual benefit of both WH Smith and Orridge. David Moxon - WH Smiths / Peter Davies - Orridge & Co ltd